A Full Supply Chain Invoice refers to a comprehensive set of invoices that documents the entire procurement journey of a product, encompassing every transaction from the brand or manufacturer to the ultimate customer. This series of invoices typically includes details about each intermediary transaction for the product in question and may contain other products that were purchased together.

• Explanation: The Full Supply Chain Invoice provides a detailed view of all transactions involved in the procurement and sale of products, from the brand or manufacturer through various intermediaries to the final customer.
• Document Availability: Palletfly understands the importance of transparency in business transactions. However, we will not provide Full Supply Chain Invoices unless a formal claim is presented to us by a licensed attorney or account suspension specialist. This policy ensures that sensitive business information, including supplier details and transaction specifics, remains confidential and is only disclosed when legally required.
• Limitations: It's important to note that we may not always be able to provide Full Supply Chain Invoices due to restrictions imposed by our suppliers, who may not share or authorize us to share their invoices with third parties.
• Alternative Documentation: Instead of Full Supply Chain Invoices, we maintain records of invoices showing that goods were purchased from our suppliers. These records can be validated with our suppliers upon legal request to demonstrate the legitimacy of our transactions.

Amazon's policies regarding supply chain documentation are known for their complexity and occasional contention. Understanding these policies is crucial for sellers, as they dictate how products are listed and verified on the platform.

• Complexity: Amazon's requirements for supply chain documentation can be intricate and challenging to navigate. They often require specific details about the procurement journey of products, including invoices from manufacturers, distributors, and other intermediaries.
• Contentious Nature: The process of submitting and verifying supply chain documents can sometimes be contentious. Amazon has been known to reject documents that are authentic with little or no explanation.
• Rejection of Documents: It's not uncommon for Amazon to reject submitted documents, even if they appear to meet the stated requirements. This can lead to frustration among sellers who believe they have provided all necessary documentation.
• Validation Challenges: Amazon does not always validate invoices submitted by sellers, leading to uncertainty about what constitutes acceptable documentation.
• Limited Communication: Sellers often find it challenging to communicate directly with Amazon regarding supply chain issues. Amazon does not typically provide avenues for direct discussion or clarification on rejected documents.

• Neutral Role: Palletfly is a wholesaler, facilitating the sale and distribution of products. We comply with Amazon's documentation requirements but have no influence over Amazon's decision-making process.
• No Direct Contact: We do not have direct contacts or channels to discuss specific cases with Amazon. Any issues related to supply chain documentation must be addressed through Amazon's official support channels.

Navigating Amazon's supply chain policies requires sellers to carefully adhere to their guidelines while understanding the limitations and challenges associated with document submission and validation. While Palletfly strives to assist sellers in meeting these requirements, ultimate decisions regarding documentation acceptance lie with Amazon. Sellers are encouraged to stay informed about policy updates and seek guidance from Amazon directly for any documentation-related queries or disputes.

In cases where Amazon requires supply chain documentation, Palletfly has established a formal process for requesting Full Supply Chain Invoices. This process is designed to maintain transparency while protecting sensitive business information.

1. Email Palletfly

Send an email to info@palletfly.com with the following information:

• Invoice Number: The specific invoice for which you need the supply chain documentation.
• Screenshots: Proof of Amazon requesting supply chain invoices (e.g., case screenshots).
• Reason for Request: If Amazon has not formally requested these documents, provide a clear explanation as to why you require them.
• Attorney/Specialist Contact: Include the email address and contact information of your attorney or suspension specialist and your authorization for us to discuss your account with them.
• Paid Assistance Binder: These cases take paid time off the clocks of Palletfly employees. For us to assist you, there will be a fee of $1,000 to open a supply chain request + $200 for each document released. This fee is not a guarantee that the documents will be accepted by Amazon, it is for the time spent.

2. Attorney or Suspension Specialist Communication

Have your attorney or suspension specialist email info@palletfly.com with the following:

• Confidentiality Confirmation: A statement confirming that the supply chain documents provided will not be shared directly with the seller.
• Signed NDA: A Non-Disclosure Agreement (NDA) between Palletfly, the seller and the attorney or suspension specialist.
• Document Request List: A detailed list of the documents that are being requested for submission to Amazon.

By adhering to this process, Palletfly ensures that sensitive information remains confidential while providing the necessary documentation to comply with Amazon’s supply chain requirements. This protects Palletfly while still allowing us to provide you with sensitive documents.